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This approach is the culmination of years of experience,
and when followed by our experienced professionals, and
used in conjunction with ARG’s ATLAS auditing system,
bottom-line results are provided to our clients.
PROCESS FLOW AND
METHODOLOGY
Pre-engagement activities (Estimated time 3-4 weeks):
Resource
requirements are defined by ARG in the form of a
Statement of Work. This document serves as a
roadmap for establishing the ARG / client relationship
and provides a basis for a contract. IT
requirements, collection standards and processes,
communication channels, and other pertinent facets of
the engagement are defined.
Data
Load:
Customer
invoice and payment data is fed into ARG’s databases on
a predefined, regular basis. This data is transferred
through a secure VPN connection setup by ARG, or via
ARG’s FTP server.
Proprietary Audit Process (ATLAS system):
Throughout
the audit, ARG professionals use the ATLAS system
(Advanced Transactional Link and Analysis System), an internally developed
auditing system to review customer transactions and
to analyze massive amounts of data. Auditors can
employ regression testing models, pattern matching
routines, and adhoc querying functionality to isolate problematic
areas. The transaction review is limited to closed
receivables (i.e. items paid in full by the customer).
Potential under billings are grouped and reviewed by
the audit team.
Customer Balance-dues / Invoices:
Invoice
adjustments, often referred to as balance-dues, are
generated for each under billing situation and submitted by ARG to the
customer. Customer payments relating to ARG invoice
adjustments are sent to the normal payment centers, and
processed by your Cash Applications group. Customer
inquiries relating to the balance-dues are addressed by ARG professionals acting in your name. The protocol
used by ARG when submitting invoices and addressing
customer inquiries is adapted to fit the
standard operating procedures of our clients. This
provides a seamless, consistent image to the customer,
and a better means for resolving invoice
adjustments in an expeditious manner.
ARG
Compensation:
Audit
Recovery Group is compensated based on the percentage of
collected invoice adjustments. This performance-based
compensation structure means that ARG bears the risk and
guarantees that each client will receive the best
possible service.
Management Reporting:
On a monthly
basis or other timetable defined by the client, ARG will
provide a summary report of the under billings identified during
the prior period. This information can also be obtained
via a secure login to ARG’s client web portal.
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